The Digital Therapist
Even in this age of instantaneous global communications, it will
appear odd to many people that a relationship as intimate as that
between a counsellor and client could be conducted across an internet
link or telephone line. Nonetheless, these anonymous technologies
can bring enormous advantages and benefits to people who may otherwise
have been reluctant to take advantage of the skills of a trained
counsellor and therapist.
Catherine Pelham is a qualified Counsellor and Psychotherapist
of almost ten years; she is a member of the British Association
for Counselling and Psychotherapy and understands very well the
constraints placed on many people these days that would benefit
from the advice and guidance available through professional counselling.
“People naturally assume that the counselling relationship
has to be ‘face to face ‘, as if the therapeutic process
was a physical rather than emotional and psychological one between
two individuals. The fact is, the ‘face to face’ relationship
has always had its drawbacks, and these have been known and well
documented throughout.”
Central to psychodynamic theory is transference, the ability
to project from client to counsellor in order for the latter to
fully appreciate and understand the personality,
behaviours, attitudes and rationale of the former in a context
that is not tainted by feelings of embarrassment, reserve, pathology
and so on.
“The internet and the telephone pervert distortions in
the process of transference,” says Catherine. “Paradoxically,
the more anonymous the two subjects are by virtue of distance,
the greater the likelihood that an otherwise reluctant client
can present a more complete and more focused history to the counsellor.”
This is not to say that the process of internet and telephone
counselling is without its own difficulties. The counsellor is
less able to study the non-verbal indicators presented by a client
during a face to face encounter. “but this simply puts the
onus on the counsellor to listen with far greater concentration
and to ask more pertinent and incisive questions. From the client’s
point of view, the process is hugely beneficial. The discomfort
associated with discloser in a live meeting is gone, and it has
to be said, many more people who might wish to avail themselves
of the counsellor’s skill will find it easier to make the
first approach.”
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